User Guide – Hardware Repair Request Tracker

Login to the System

To access the Hardware Repair Request Management System, follow the steps below:

Open a web browser (such as Google Chrome, Mozilla Firefox, or Microsoft Edge).

1. Enter the system URL in the address bar and press Enter.

2. The Login Page will be displayed.

3. Enter your Username in the Username field.

4. Enter your Password in the Password field.

5. Click the Login button.

6. If the entered credentials are correct, the system will redirect you to the Dashboard.

Note:

· Ensure that the username and password are entered correctly.

· If you forget your password, contact the system administrator for assistance.

User Roles

This system supports three types of user roles. Each role has different access permissions and responsibilities within the system.

Admin

The admin has full control over the system, including user management, hardware management, department management, accept/reject repair requests, assign technicians to repair request and overall monitoring of repair requests.

User

The User can create hardware repair requests, view the status of submitted requests.

Technician

The Technician is responsible for handling assigned repair requests and updating repair statuses,

List Users

Users can be view by clicking the “Users” from the sidebar. (Only Admin can view users)

Add New User

Follow the steps below to add a new user to the system:

1. Click “Users” from the sidebar menu.
2. On the List Users page, click the “+ Add New User” button.

3. Enter the required user details in the provided fields.
4. Click the “Add User” button to save and create the new user account.

Note:

• Only users with Admin privileges are allowed to add new users.
• Ensure all required fields are filled correctly before submitting.

Edit User

Follow the steps below to edit an existing user in the system:

1. Click “Users” from the sidebar menu.
2. On the List Users page, click the “Edit” button under the Action column of the relevant user record.
3. Modify the required user details in the provided fields.
4. Click the “Update” button to save the changes.

Note:

• Only users with Admin privileges are allowed to edit user details.
• Ensure all required fields are filled correctly before submitting.

Delete User

Follow the steps below to delete a user from the system:

1. Click “Users” from the sidebar menu.

2. On the List Users page, locate the user you want to remove.

3. Click the “Delete” button under the Action column of the relevant user record.

4. A confirmation message will be displayed.

5. Click “Confirm” to permanently delete the user from the system.

List Hardware

Hardware can be view by clicking the “Hardware” from the sidebar.

Add New Hardware

Follow the steps below to add a new hardware to the system:

1. Click “Hardware” from the sidebar menu.
2. On the List Hardware page, click the “+ Add New Hardware” button.

3. Enter the required hardware details in the provided fields.
4. Click the “Add Hardware” button to save and create the new hardware.

Note:

• Only users with Admin privileges are allowed to add new hardware.
• Ensure all required fields are filled correctly before submitting.

Edit Hardware

Follow the steps below to edit an existing hardware in the system:

1. Click “Hardware” from the sidebar menu.
2. On the List Hardwarepage, click the “Edit” button under the Action column of the relevant hardware record.
3. Modify the required hardwaredetails in the provided fields.
4. Click the “Update Hardware” button to save the changes.

Note:

• Only users with Admin privileges are allowed to edit hardware details.
• Ensure all required fields are filled correctly before submitting.

Delete Hardware

Follow the steps below to delete a hardware from the system:

1. Click “Hardware” from the sidebar menu.

2. On the List Hardware page, locate the hardware you want to remove.

3. Click the “Delete” button under the Action column of the relevant hardware record.

4. A confirmation message will be displayed.

5. Click “Confirm” to permanently delete the hardware from the system.

List Departments

Departments can be view by clicking the “Departments” from the sidebar.

Add New Department

Follow the steps below to add a new department to the system:

1. Click “Departments” from the sidebar menu.
2. On the List Departments page, click the “+ Add New Department” button.

3. Enter the required department details in the provided fields.
4. Click the “Add Department” button to save and create the new department.

Note:

• Only users with Admin privileges are allowed to add new departments.
• Ensure all required fields are filled correctly before submitting.

Edit Department

Follow the steps below to edit an existing Department in the system:

1. Click “Departments” from the sidebar menu.
2. On the List Departments page, click the “Edit” button under the Action column of the relevant department record.
3. Modify the required department details in the provided fields.
4. Click the “Update” button to save the changes.

Note:

• Only users with Admin privileges are allowed to edit department details.
• Ensure all required fields are filled correctly before submitting.

Delete Department

Follow the steps below to delete a department from the system:

6. Click “Departments” from the sidebar menu.

7. On the List Departments page, locate the department you want to remove.

8. Click the “Delete” button under the Action column of the relevant department record.

9. A confirmation message will be displayed.

10. Click “Confirm” to permanently delete the department from the system.

List Suppliers

Supplier can be view by clicking the “Suppliers” from the sidebar.

Add New Supplier

Follow the steps below to add a new supplier to the system:

1. Click “Suppliers” from the sidebar menu.
2. On the List Suppliers page, click the “+ Add New Supplier” button.

3. Enter the required supplier details in the provided fields.
4. Click the “Add Supplier” button to save and create the new Supplier.

Note:

• Only users with Admin privileges are allowed to add new Supplier.
• Ensure all required fields are filled correctly before submitting.

Edit Supplier

Follow the steps below to edit an existing supplier in the system:

1. Click “Suppliers” from the sidebar menu.
2. On the List Suppliers page, click the “Edit” button under the Action column of the relevant supplier record.
3. Modify the required supplier details in the provided fields.
4. Click the “Update Supplier” button to save the changes.

Note:

• Only users with Admin privileges are allowed to edit supplier details.
• Ensure all required fields are filled correctly before submitting.

Delete Supplier

Follow the steps below to delete a supplier from the system:

1. Click “Suppliers” from the sidebar menu.

2. On the List Suppliers page, locate the supplier you want to remove.

3. Click the “Delete” button under the Action column of the relevant supplier record.

4. A confirmation message will be displayed.

5. Click “Confirm” to permanently delete the supplier from the system.

List Repair Requests

Repair Requests can be view by clicking the “Suppliers” from the sidebar.

Add New Repair Request

Follow the steps below to add a new repair request to the system:

1. Click “Repair Requests” from the sidebar menu.
2. On the Repair Requests page, click the “Add New Repair Request” button.

3. Select the hardware item that needs to be repaired.

4. Enter a clear description of the issue.

5. Click the “Submit” or “Add Repair Request” button to create the repair request.

Note:

· Provide accurate details to help technicians diagnose the issue faster.

· You can track the status of the repair request after submission.

Accept the Repair Request

Follow the steps below to accept the repair request. (Only admin can accept requests)

1. Click “Repair Requests” from the sidebar menu.

2. On the Repair Requests page, click the “View” button under the Action column of the relevant repair request.

3. Click the “Accept Request” button to initiate the request acceptance process.

4. The Accept Request page will be displayed.

5. Select a technician from the technician list.

6. Enter any notes or additional remarks (if required).

7. Click the “Accept Request” button to confirm and assign the repair request.

Reject the Repair Request

Follow the steps below to accept the repair request. (Only admin can accept requests)

1. Click “Repair Requests” from the sidebar menu.

2. On the Repair Requests page, click the “View” button under the Action column of the relevant repair request.

3. Click the “Reject Request” button to initiate the reject process.

4. The Reject Request page will be displayed.

5. Enter any notes or additional remarks (if required).

6. Click the “Reject Request”.

Mark Repair Request as In Progress

Follow the steps below to mark a repair request as In Progress:

1. Click “Repair Requests” from the sidebar menu.
2. On the Repair Requests page, click the “View” button under the Action column of the relevant repair request.

3. Click the “Mark as In Progress” button.

Mark Repair Request as Completed

Follow the steps below to mark a repair request as completed:

1. Click “Repair Requests” from the sidebar menu.
2. On the Repair Requests page, click the “View” button under the Action column of the relevant repair request.

3. Click the “Mark Completed” button.

Change Password

Follow the steps below to change your account password:

1. Click “Change Password” from the sidebar menu.

2. Enter your Current Password in the Current Password field.

3. Enter your New Password in the New Password field.

4. Re-enter the new password in the Confirm Password field to confirm it.

5. Click the “Change Password” button to save the changes.

Note:

The new password and confirm password must match.

If the current password is incorrect, the system will not allow the password to be changed.